Frequently Asked Questions - The Putney Clinic of Physical Therapy

FREQUENTLY ASKED QUESTIONS

On this page you can read some of the most frequently asked questions about The Putney Clinic of Physical Therapy, our services and policies. If you have a question that has not been answered, please contact our reception team.

HOME VISITS

Home visits for some of our services are available on request. For more information, please call us on 020 8789 3881 or send an email to info@putneyclinic.co.uk.

DISABLED ACCESS

The Putney Clinic of Physical Therapy has full disabled access and a disabled toilet. There are two designated parking spaces for use by Disabled Badge holders. Please call us in advance for further information but note that they are available on a first come first served basis and cannot be booked in advance.

CHILDREN / CHAPERONES

Children under the age of 16 years having treatment are required to have a parent or guardian present with them at consultations. All of our practitioners are CRB checked.

The Putney Clinic of Physical Therapy is a child friendly and safe environment. There is no crèche facility but young children are welcome. However, children must be supervised at all times. Our lifts accommodate prams and there are baby changing facilities in the building.

VULNERABLE ADULTS

Should a friend or relative of a vulnerable adult wish to accompany them to a consultation or treatment, they must first obtain the patient’s consent in order to be able to accompany them into the treatment room.

HOW TO BOOK AN APPOINTMENT

Online booking is available for Osteopathy, Physiotherapy, Massage, Acupuncture and Hypnotherapy appointments. You can also book in person at reception or by calling us on 020 8789 3881. Appointments for all our other services must be booked in person at reception or by telephone. Please note that you will receive either an email or text confirmation of any appointment booked. Only on receipt of such confirmations are appointments deemed to be guaranteed.

PAYMENT

You are required to pay for the costs of any treatment on the day of your appointment. We accept cash and all major credit cards (excluding AMEX). Patients using our Chelsea facility will be contacted so that credit card authorisation or full prepayment can be sought for any treatment cost in advance of appointments. We reserve the right to require credit card pre-authorisation or full prepayment for appointments generally to protect against non-payment of treatment costs and cancellation charges.

PRIVATE MEDICAL INSURANCE

The Putney Clinic of Physical Therapy offers a number of practitioners who are recognised by and registered with major health insurance companies. Please call us if you need any further details or clarification.

The Putney Clinic of Physical Therapy has a contract with AXA PPP and BUPA UK that enables us to invoice pre-authorised treatment costs directly to these insurers on behalf of Clients. However, in order to do so, we will require your health insurer membership number and pre-authorisation number for the treatment concerned, AT THE TIME of the appointment. If this is not available, we will require Clients to pay treatment costs themselves and will issue an appropriate receipt to allow them to pursue personally a claim for reimbursement with their insurer. We cannot be held responsible for any unpaid treatment costs that are rejected by your insurer.
Note: Bupa International is not included in the contract detailed above. For further details, please see below.

Initial AXA and BUPA consultation times are 45 minutes and follow-up sessions are 30 minutes.

OTHER PRIVATE MEDICAL INSURANCE COMPANIES

We are also approved by Bupa International, Cigna and HCML. With these companies, we require payment in full by the Client at the time of the treatment. We will issue an appropriate receipt so that Clients can pursue personally a claim for reimbursement of treatment costs with their insurer.

PRIVATE MEDICAL INSURANCE POLICY EXCESSES AND PACKAGE OVERRUNS

It is the Client’s responsibility to check the terms of their health insurance cover with their provider to ascertain the number of treatments authorised and any policy excess that may exist. Any treatment cost incurred by the Client and not covered/paid for by the health insurer WILL be the liability of the Client and will be billed directly to them. You are therefore strongly advised to check the terms of your cover in advance of booking any appointment and to seek the relevant pre-authorisation from them.

CANCELLATIONS

We require 24 hours’ notice of cancellation or rearrangement of any appointments, otherwise a cancellation charge of 50% of the consultation charge will be applied to your account. You may call or e-mail us to cancel/rearrange your appointment. To avoid disputes, our booking system logs when calls and emails are received. Please note that late cancellation/missed appointment fees are not covered by medical insurance providers and therefore must be paid by the Client.

"Our ethos is not solely on treatment, but reflects the clinic's aim to promote achievable lifestyle improvements and preventative measures, with a strong emphasis on exercise rehabilitation, suited to your individual needs."

Clive Lathey DO. MSc (Sports Medicine)
Registered Osteopath & Sports Scientist. Founder of The Putney Clinic of Physical Therapy

"Our ethos is not solely on treatment, but reflects the clinic's aim to promote achievable lifestyle improvements and preventative measures, with a strong emphasis on exercise rehabilitation, suited to your individual needs."

Clive Lathey DO. MSc (Sports Medicine)
Registered Osteopath & Sports Scientist. Founder of The Putney Clinic of Physical Therapy

"Our ethos is not solely on treatment, but reflects the clinic's aim to promote achievable lifestyle improvements and preventative measures, with a strong emphasis on exercise rehabilitation, suited to your individual needs."

Clive Lathey DO. MSc (Sports Medicine)
Registered Osteopath & Sports Scientist. Founder of The Putney Clinic of Physical Therapy

THE AWARD-WINNING PUTNEY CLINIC OF PHYSICAL THERAPY

The Putney Clinic of Physical Therapy, winner of the Institute of Osteopathy Practice of the Year Award 2017.
The Putney Clinic of Physical Therapy, winner of the Best Family Friendly Business Award at The Wandsworth Business Awards 2016.

TESTIMONIALS FROM OUR CLIENTS

“The physical demands of being an actor often require the services of a professional medical team. Clive and his team of experts help keep me fit and healthy.”

Daniel Radcliffe

Actor

“A professional golfer needs to have a strong and mobile spine. When I had a problem with my back, Clive helped me to achieve this with treatment and exercises.”

Colin Montgomerie OBE

Professional golfer

“Although retired from professional rugby, I dedicate a lot of time to keeping fit. Clive and his excellent team of health professionals keep me injury free.”

Lawrence Dallaglio MBE, OBE

Ex-England Rugby Player

YOGA MAMA WELLNESS

Working in conjunction with Yoga Mama Wellness, we offer a broad selection of mat-based Yoga, Pilates and Tai Chi classes as part of our exercise and injury prevention programme. Our team of highly qualified teachers aim to help you achieve a mind-body balance.

DALLAGLIO CYCLE SLAM 2018

We are proud to support the Dallaglio Foundation, founded by retired England and British Lions star Lawrence Dallaglio. The foundation helps disadvantaged young people via the RugbyWorks programme. It also organises the biennial Dallaglio Cycle Slam fundraising challenge.

IMAGE GALLERY

To gain further insight into what we do, take a peek through our image gallery. There are photos from our educational talks, workshops, open day events and charity activities. In addition to this, there are photos kindly submitted by the many elite sports people that we treat in action.

CONTACT US

THE PUTNEY CLINIC OF PHYSICAL THERAPY
266 UPPER RICHMOND ROAD,
PUTNEY,
LONDON SW15 6TQ.

TELEPHONE: 020 8789 3881
EMAIL: INFO@PUTNEYCLINIC.CO.UK

OPENING HOURS

  • Monday to Friday: 08:00 - 20:00
  • Saturday: 09:00 - 16:00
  • Sundays: Closed

The Putney Clinic of Physical Therapy is a multidisciplinary clinic located in Putney, south-west London. We specialise in osteopathy, physiotherapy, massage, and sports injuries. We also offer acupuncture, nutrition and many other services as well as Yoga and Pilates classes and workshops. Our location is ideal for those living in Putney and Roehampton (SW15), Barnes (SW13), Wandsworth and Earlsfield (SW18), Wimbledon and Southfields (SW19), Fulham and Parsons Green (SW6), Hammersmith (W6), Chiswick (W4), Kew (TW9) and Mortlake and East Sheen (SW14) and other areas of south-west London. We also have an osteopathy clinic in Chelsea (SW3).

The Putney Clinic of Physical Therapy works closely with leading private healthcare insurers such as Bupa, AXA, Aviva, WPA and simplyhealth.

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