Complaints procedure at The Putney Clinic of Physical Therapy

COMPLAINTS PROCEDURE

In the unlikely event of a patient being dissatisfied with any of the services or standard of care at The Putney Clinic of Physical Therapy, a complaints procedure is available. We deal with all grievances as rapidly and efficiently as possible for the benefit of all parties concerned. You can make informal complaints in person to a member of The Putney Clinic of Physical Therapy management team. We will aim to resolve your issue within 48 hours wherever possible. We will notify you of the outcome in writing.

MAKING A FORMAL COMPLAINT

If you would prefer to make a formal complaint, please write to the Practice Manager at The Putney Clinic address. Complaints received in writing follow a set procedure:

  • Firstly, we will acknowledge the complaint within 48 hours and, after an investigation, we will arrange a meeting with you.
  • Secondly, the clinic directors, practice manager and patient will attend the meeting.
  • We will record details of the meeting and will work toward a resolution that is satisfactory for all parties involved.
  • We will keep the patient informed throughout the complaints procedure process.

FURTHER COMPLAINTS

Finally, if you are unsatisfied and wish to escalate your complaint, you can contact the relevant governing body or professional organisation:

Osteopaths: General Osteopathic Council
Doctor or Surgeon: British Medical Association
Physiotherapists: Chartered Society of Physiotherapy
Podiatrists: Society of Chiropodists & Podiatrists

"Our ethos is not solely on treatment, but reflects the clinic's aim to promote achievable lifestyle improvements and preventative measures, with a strong emphasis on exercise rehabilitation, suited to your individual needs."

Clive Lathey DO. MSc (Sports Medicine)
Registered Osteopath & Sports Scientist. Founder of The Putney Clinic of Physical Therapy

"Our ethos is not solely on treatment, but reflects the clinic's aim to promote achievable lifestyle improvements and preventative measures, with a strong emphasis on exercise rehabilitation, suited to your individual needs."

Clive Lathey DO. MSc (Sports Medicine)
Registered Osteopath & Sports Scientist. Founder of The Putney Clinic of Physical Therapy

"Our ethos is not solely on treatment, but reflects the clinic's aim to promote achievable lifestyle improvements and preventative measures, with a strong emphasis on exercise rehabilitation, suited to your individual needs."

Clive Lathey DO. MSc (Sports Medicine)
Registered Osteopath & Sports Scientist. Founder of The Putney Clinic of Physical Therapy

THE AWARD-WINNING PUTNEY CLINIC OF PHYSICAL THERAPY

The Putney Clinic of Physical Therapy, winner of the Best Family Friendly Business Award at The Wandsworth Business Awards 2016.
The Putney Clinic of Physical Therapy, winner of the Institute of Osteopathy Practice of the Year Award 2017.

TESTIMONIALS FROM OUR CLIENTS

“The physical demands of being an actor often require the services of a professional medical team. Clive and his team of experts help keep me fit and healthy.”

Daniel Radcliffe

Actor

“A professional golfer needs to have a strong and mobile spine. When I had a problem with my back, Clive helped me to achieve this with treatment and exercises.”

Colin Montgomerie OBE

Professional golfer

“Although retired from professional rugby, I dedicate a lot of time to keeping fit. Clive and his excellent team of health professionals keep me healthy and injury free.”

Lawrence Dallaglio MBE, OBE

Ex-England Rugby Player

YOGA MAMA WELLNESS

Working in tandem with our partners at Yoga Mama Wellness, we offer a broad selection of mat-based classes as part of our exercise and injury prevention programme. Our team of highly qualified Yoga, Pilates and Tai Chi teachers aim to help you achieve a mind-body balance.

DALLAGLIO FOUNDATION

We are proud to support the Dallaglio Foundation, founded by retired England and British Lions star Lawrence Dallaglio. The foundation helps disadvantaged young people via the RugbyWorks programme. It also organises the biennial Dallaglio Cycle Slam fundraising challenge.

THE CLINIC IN IMAGES

To gain further insight into what we do, take a peek through our image gallery. There are photos from our educational talks, workshops, open day events and charity activities. In addition to this, there are photos kindly submitted by the many elite sports people that we treat in action.

CONTACT US

THE PUTNEY CLINIC OF PHYSICAL THERAPY
266 UPPER RICHMOND ROAD,
PUTNEY,
LONDON SW15 6TQ.

TELEPHONE: 020 8789 3881
EMAIL: INFO@PUTNEYCLINIC.CO.UK

OPENING HOURS

  • Monday to Friday: 08:00 - 20:00
  • Saturday: 09:00 - 16:00
  • Sundays: Closed
The Putney Clinic of Physical Therapy works closely with leading private healthcare insurers such as Bupa, AXA, Aviva, WPA and simplyhealth.