Complaints Procedure

COMPLAINTS PROCEDURE

In the unlikely event of a patient being dissatisfied with any of the services or standard of care at The Putney Clinic of Physical Therapy, a complaints procedure is available. We deal with all grievances as rapidly and efficiently as possible for the benefit of all parties concerned. You can make informal complaints in person to a member of The Putney Clinic of Physical Therapy management team. We will aim to resolve your issue within 48 hours wherever possible. We will notify you of the outcome in writing.

MAKING A FORMAL COMPLAINT

If you would prefer to make a formal complaint, please write to the Practice Manager at The Putney Clinic address. Complaints received in writing follow a set procedure:

  • Firstly, we will acknowledge the complaint within 48 hours and, after an investigation, we will arrange a meeting with you.
  • Secondly, the clinic directors, practice manager and patient will attend the meeting.
  • We will record details of the meeting and will work toward a resolution that is satisfactory for all parties involved.
  • We will keep the patient informed throughout the complaints procedure process.

FURTHER COMPLAINTS

Finally, if you are unsatisfied and wish to escalate your complaint, you can contact the relevant governing body or professional organisation:

Osteopaths: General Osteopathic Council
Doctor or Surgeon: British Medical Association
Physiotherapists: Chartered Society of Physiotherapy
Podiatrists: Society of Chiropodists & Podiatrists

CONTACT

THE PUTNEY CLINIC OF PHYSICAL THERAPY

266 Upper Richmond Road,
Putney
London  SW15 6TQ.

Tel: 020 8789 3881
Email: info@putneyclinic.co.uk

The Putney Clinic is a trading name of The Putney Clinic of Physical Therapy Ltd. Registered in England and Wales. Company Number 06526680.

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