Terms and Conditions for The Putney Clinic of Physical Therapy

TERMS AND CONDITIONS

On this page you will find information relating to The Putney Clinic of Physical Therapy’s Terms and Conditions. This information includes details about: payments, private health insuring billing, private medical insurance policy excesses, cancellations, and promotions/ offers. Click on each section to read full information.

PAYMENT

You are required to pay for the costs of any treatment on the day of your appointment. We accept cash and all major credit cards (excluding AMEX). Patients using our Chelsea facility may be contacted so that prepayment can be sought for any treatment cost in advance of appointments. We reserve the right to require credit card pre-authorisation or full prepayment for appointments generally to protect against non-payment of treatment costs and cancellation charges.

PRIVATE HEALTH INSURANCE BILLING

The Putney Clinic of Physical Therapy offers a number of practitioners who are recognised by, and registered with, major health insurance companies. We have contracts with AXA PPP and BUPA UK that enable us to invoice pre-authorised treatment costs directly to these insurers on behalf of Clients. However, in order to do so, we will require the full contact details of your health insurer, your membership number, a valid pre-authorisation number for the treatment concerned and details of the number of sessions pre-authorised ON or BEFORE the date of your appointment. If this is not available, we will require Clients to pay treatment costs themselves and will issue an appropriate receipt to allow them to pursue personally a claim for reimbursement with their insurer. We cannot be held responsible for any unpaid treatment costs that are rejected by your insurer.

We are also approved by Bupa International, Cigna and HCML. Typically, with these companies, we require payment in full by the Client at the time of treatment. We will issue an appropriate so that Clients can pursue personally a claim for reimbursement of treatment costs with their insurer.

Initial AXA and BUPA consultation times are 45 minutes and follow-up sessions are 30 minutes.

Please speak to a member of our reception team if you would like any further details about how best to process your claim.

PRIVATE MEDICAL INSURANCE POLICY EXCESSES & PACKAGE OVERRUNS

It is the Client’s responsibility to check the terms of their health insurance cover with their provider to ascertain the number of treatments authorised and any policy excess that may exist. Any treatment cost incurred by the Client and not covered/paid for by the health insurer WILL be the liability of the Client and will be billed directly to them. You are therefore strongly advised to check the terms of your cover in advance of booking any appointment and to seek the relevant pre-authorisation from them.

All clients using health insurance cover for their treatments will be required to deposit the amount of their personal Excess or, if this is not known, £100 with the clinic on the day of their first appointment. This will be used towards any Excess the client is liable for, under the terms of their specific health insurance policy. The client remains liable for any Excess that is not collected in this way and any other treatment costs not recovered by the clinic from the insurer. The Clinic reserves the right also to use the deposit, if still available, against any late cancellation charges incurred and not settled by the client directly. Any unused Excess deposit will be returned to the client on completion of treatment and associated billing.

CANCELLATIONS

We require 24hrs notice of cancellation or rearrangement of any appointments, otherwise a cancellation charge of 100% of the consultation charge will be applied to your account. This will reduce to 50% if the charge is settled within 14 days of the invoice date. You may call or e-mail us to cancel/rearrange your appointment. To avoid disputes, our booking system logs when calls and emails are received. Please note that late cancellation/missed appointment fees are not covered by medical insurance providers and therefore must be paid by the Client.

People who repeatedly miss or reschedule appointments and also do not pay missed or other appointment charges will regretfully be discharged from care.

PROMOTIONS / OFFERS

Discounted, promotional and Early-Bird offers must be paid for in advance and are non-cancellable, non-transferable and non-refundable. Discounted offers cannot be used in conjunction with any other offer or discounted package and may be for specific dates/times only. Please also note that discounts are not applicable to patients using medical insurance as a means of payment.

From time to time, we offer promotional offers on first treatments on selected services. These offers are exclusively for new clients, or existing clients who would like to try out a new service. These promotions cannot be used in conjunction with any other promotions. If you are an existing client booked into a service that subsequently has a promotional discount applied to it, you may not cancel your appointment and book again at the discounted rate.

We frequently use promocodes on our promotions which clients must quote when booking. These unique codes are for administrative purposes and can be used only once by any given client.

We may issue promotional coupons in our e-newsletters. These coupons should be printed and presented at reception to redeem any discount advertised. The full terms and conditions of the promotion will be clearly stated on the coupon. Alternatively, Clients may also show the promotional coupon on their phone or tablet to the member of staff who processes their booking.

LAST UPDATED: 1 OCTOBER 2018

"Our ethos is not solely on treatment, but reflects the clinic's aim to promote achievable lifestyle improvements and preventative measures, with a strong emphasis on exercise rehabilitation, suited to your individual needs."

Clive Lathey DO. MSc (Sports Medicine)
Registered Osteopath & Sports Scientist. Founder of The Putney Clinic of Physical Therapy

"Our ethos is not solely on treatment, but reflects the clinic's aim to promote achievable lifestyle improvements and preventative measures, with a strong emphasis on exercise rehabilitation, suited to your individual needs."

Clive Lathey DO. MSc (Sports Medicine)
Registered Osteopath & Sports Scientist. Founder of The Putney Clinic of Physical Therapy

"Our ethos is not solely on treatment, but reflects the clinic's aim to promote achievable lifestyle improvements and preventative measures, with a strong emphasis on exercise rehabilitation, suited to your individual needs."

Clive Lathey DO. MSc (Sports Medicine)
Registered Osteopath & Sports Scientist. Founder of The Putney Clinic of Physical Therapy

THE AWARD-WINNING PUTNEY CLINIC OF PHYSICAL THERAPY

The Putney Clinic of Physical Therapy, winner of the Institute of Osteopathy Practice of the Year Award 2017.
The Putney Clinic of Physical Therapy, winner of the Best Family Friendly Business Award at The Wandsworth Business Awards 2016.

TESTIMONIALS FROM OUR CLIENTS

“The physical demands of being an actor often require the services of a professional medical team. Clive and his team of experts help keep me fit and healthy.”

Daniel Radcliffe

Actor

“A professional golfer needs to have a strong and mobile spine. When I had a problem with my back, Clive helped me to achieve this with treatment and exercises.”

Colin Montgomerie OBE

Professional golfer

“Although retired from professional rugby, I dedicate a lot of time to keeping fit. Clive and his excellent team of health professionals keep me injury free.”

Lawrence Dallaglio MBE, OBE

Ex-England Rugby Player

YOGA MAMA WELLNESS

Working in conjunction with Yoga Mama Wellness, we offer a broad selection of mat-based Yoga, Pilates and Tai Chi classes as part of our exercise and injury prevention programme. Our team of highly qualified teachers aim to help you achieve a mind-body balance.

DALLAGLIO CYCLE SLAM

We are proud to support the Dallaglio Foundation, founded by retired England and British Lions star Lawrence Dallaglio. The foundation helps disadvantaged young people via the RugbyWorks programme. It also organises the biennial Dallaglio Cycle Slam fundraising challenge.

IMAGE GALLERY

To gain further insight into what we do, take a peek through our image gallery. There are photos from our educational talks, workshops, open day events and charity activities. In addition to this, there are photos kindly submitted by the many elite sports people that we treat in action.

CONTACT US

THE PUTNEY CLINIC OF PHYSICAL THERAPY
266 UPPER RICHMOND ROAD,
PUTNEY,
LONDON SW15 6TQ.

TELEPHONE: 020 8789 3881
EMAIL: INFO@PUTNEYCLINIC.CO.UK

OPENING HOURS

  • Monday to Friday: 08:00 - 20:00
  • Saturday: 09:00 - 16:00
  • Sundays: Closed

The Putney Clinic of Physical Therapy is a multidisciplinary clinic located in Putney, south-west London. We specialise in osteopathy, physiotherapy, massage, and sports injuries. We also offer acupuncture, nutrition and many other services as well as Yoga and Pilates classes and workshops. Our location is ideal for those living in Putney and Roehampton (SW15), Barnes (SW13), Wandsworth and Earlsfield (SW18), Wimbledon and Southfields (SW19), Fulham and Parsons Green (SW6), Hammersmith (W6), Chiswick (W4), Kew (TW9) and Mortlake and East Sheen (SW14) and other areas of south-west London. We also have an osteopathy clinic in Chelsea (SW3).

The Putney Clinic of Physical Therapy works closely with leading private healthcare insurers such as Bupa, AXA, Aviva, WPA and simplyhealth.

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