Company Policies - The Putney Clinic of Physical Therapy

COMPANY POLICIES

The Putney Clinic of Physical Therapy is registered with The Care Quality Commission. We comply with the guidelines laid out to ensure that you are treated with dignity and respect and receive the best possible care. We focus on the following areas in order to ensure that you take the greatest benefit from our services. On this page you can read more about The Putney Clinic of Physical Therapy’s Company Policies. Click on each section to read full information.

REFERRALS

It is a source of great satisfaction when our clients recommend the services we provide to family and friends. These types of referrals are crucial to the success of our business and, moreover, allow us to help valued friends and family back on the path to optimal health and well-being.

RECOVERY

Returning to optimal health from injury requires time and perseverance. Our experience and expertise have demonstrated that patients recover at different rates. For this reason, our treatment plans are tailored to meet individual needs. While under our care, we continuously monitor our patients’ progress to ensure that treatments are proceeding as anticipated. It goes without saying that we want you to get the most from your care at The Putney Clinic of Physical Therapy.

APPOINTMENT SCHEDULING

Our therapists will outline a recommended action plan for your injury. You will achieve the maximum results, if you adhere to this. To optimise your care and save time, we urge Clients to schedule their appointments in advance.

EXCELLENCE IN OUR FIELDS OF EXPERTISE

In order to continue to provide you with the best and most up to date care available, our practitioners regularly attend conferences and seminars. To ensure your treatment plan is unaffected, we endeavour to fit your appointments around those times. When this is not possible, we will entrust your care to another of our highly qualified team so that your treatment plan continues as scheduled.

MISSED APPOINTMENTS

Missed appointments will set you back in your recovery. As a result, we ask that Clients attend all scheduled appointments wherever possible. If an appointment must be changed, we require 24hrs notice of cancellation or rearrangement of any appointments, otherwise a cancellation charge of 100% of the consultation charge will be applied to your account. This will reduce to 50% if the charge is settled within 14 days of the invoice date. You may call or e-mail us to cancel/rearrange your appointment. To avoid disputes, our booking system logs when calls and emails are received. Please note that late cancellation/missed appointment fees are not covered by medical insurance providers and therefore must be paid by the Client.

People who repeatedly miss or reschedule appointments and also do not pay missed or other appointment charges will regretfully be discharged from care.

LAST UPDATED: 1 OCTOBER 2018

"Our ethos is not solely on treatment, but reflects the clinic's aim to promote achievable lifestyle improvements and preventative measures, with a strong emphasis on exercise rehabilitation, suited to your individual needs."

Clive Lathey DO. MSc (Sports Medicine)
Registered Osteopath & Sports Scientist. Founder of The Putney Clinic of Physical Therapy

"Our ethos is not solely on treatment, but reflects the clinic's aim to promote achievable lifestyle improvements and preventative measures, with a strong emphasis on exercise rehabilitation, suited to your individual needs."

Clive Lathey DO. MSc (Sports Medicine)
Registered Osteopath & Sports Scientist. Founder of The Putney Clinic of Physical Therapy

"Our ethos is not solely on treatment, but reflects the clinic's aim to promote achievable lifestyle improvements and preventative measures, with a strong emphasis on exercise rehabilitation, suited to your individual needs."

Clive Lathey DO. MSc (Sports Medicine)
Registered Osteopath & Sports Scientist. Founder of The Putney Clinic of Physical Therapy

THE AWARD-WINNING PUTNEY CLINIC OF PHYSICAL THERAPY

The Putney Clinic of Physical Therapy, winner of the Institute of Osteopathy Practice of the Year Award 2017.
The Putney Clinic of Physical Therapy, winner of the Best Family Friendly Business Award at The Wandsworth Business Awards 2016.

TESTIMONIALS FROM OUR CLIENTS

“The physical demands of being an actor often require the services of a professional medical team. Clive and his team of experts help keep me fit and healthy.”

Daniel Radcliffe

Actor

“A professional golfer needs to have a strong and mobile spine. When I had a problem with my back, Clive helped me to achieve this with treatment and exercises.”

Colin Montgomerie OBE

Professional golfer

“Although retired from professional rugby, I dedicate a lot of time to keeping fit. Clive and his excellent team of health professionals keep me injury free.”

Lawrence Dallaglio MBE, OBE

Ex-England Rugby Player

YOGA MAMA WELLNESS

Working in conjunction with Yoga Mama Wellness, we offer a broad selection of mat-based Yoga, Pilates and Tai Chi classes as part of our exercise and injury prevention programme. Our team of highly qualified teachers aim to help you achieve a mind-body balance.

DALLAGLIO CYCLE SLAM

We are proud to support the Dallaglio Foundation, founded by retired England and British Lions star Lawrence Dallaglio. The foundation helps disadvantaged young people via the RugbyWorks programme. It also organises the biennial Dallaglio Cycle Slam fundraising challenge.

IMAGE GALLERY

To gain further insight into what we do, take a peek through our image gallery. There are photos from our educational talks, workshops, open day events and charity activities. In addition to this, there are photos kindly submitted by the many elite sports people that we treat in action.

CONTACT US

THE PUTNEY CLINIC OF PHYSICAL THERAPY
266 UPPER RICHMOND ROAD,
PUTNEY,
LONDON SW15 6TQ.

TELEPHONE: 020 8789 3881
EMAIL: INFO@PUTNEYCLINIC.CO.UK

OPENING HOURS

  • Monday to Friday: 08:00 - 20:00
  • Saturday: 09:00 - 16:00
  • Sundays: Closed

The Putney Clinic of Physical Therapy is a multidisciplinary clinic located in Putney, south-west London. We specialise in osteopathy, physiotherapy, massage, and sports injuries. We also offer acupuncture, nutrition and many other services as well as Yoga and Pilates classes and workshops. Our location is ideal for those living in Putney and Roehampton (SW15), Barnes (SW13), Wandsworth and Earlsfield (SW18), Wimbledon and Southfields (SW19), Fulham and Parsons Green (SW6), Hammersmith (W6), Chiswick (W4), Kew (TW9) and Mortlake and East Sheen (SW14) and other areas of south-west London. We also have an osteopathy clinic in Chelsea (SW3).

The Putney Clinic of Physical Therapy works closely with leading private healthcare insurers such as Bupa, AXA, Aviva, WPA and simplyhealth.

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